Engagor, now part of Clarabridge, operates in the customer experience management (CEM) market, providing advanced tools for businesses to analyze and act on customer feedback. The platform integrates with various data sources, including customer support calls, employee surveys, live chat, and online reviews, to offer a comprehensive view of customer and employee sentiments. Engagor's core product includes features like real-time feedback analysis, dashboard views, and the ability to assign or take actions directly from mobile devices. The company serves a diverse range of clients, from small businesses to large enterprises, across multiple industries. Engagor's business model is subscription-based, generating revenue through tiered pricing plans that offer different levels of access to its features and services. The platform's unique selling points include its intelligent search assistant, Clara, and its ability to provide quick insights and personalized experiences. Engagor aims to elevate customer experience by focusing on human connections and protecting customer data.

Keywords: customer experience, feedback analysis, real-time insights, data integration, mobile access, intelligent assistant, personalized experience, subscription model, enterprise clients, sentiment analysis.