Help Lightning operates in the field service industry, offering remote visual assistance software that allows experts to provide hands-on help to colleagues or customers as if they were physically present. The company serves a diverse range of clients, including service organizations that need to transform their service centers into profit centers. Help Lightning's software is accessible via iOS, Android, or web browsers, making it versatile and easy to use. The business model is subscription-based, generating revenue through licensing fees for its software. By minimizing truck rolls, fixing issues on the first call, and extending workforce capacity, Help Lightning helps its clients reduce costs and improve customer satisfaction, thereby enhancing revenue and profitability.

Keywords: remote assistance, visual collaboration, field service, augmented reality, mobile devices, web browsers, subscription model, cost reduction, customer satisfaction, workforce efficiency.