Koopid.ai operates in the customer experience industry, focusing on enhancing digital interactions between brands and their customers. The company serves a diverse range of clients, including municipal governments and retail banks, by providing an AI-powered platform that automates customer service interactions. This platform allows businesses to engage with their customers naturally and efficiently across various digital channels, such as social media and mobile apps. Koopid's business model revolves around offering a no-code solution that can be rapidly deployed and scaled, enabling brands to improve the quality and reach of their customer service operations. The company generates revenue through subscription fees for its platform and additional services, such as customization and support. By leveraging AI and machine learning, Koopid aims to replicate the effectiveness of human customer service representatives, thereby enhancing customer satisfaction and loyalty.

Keywords: AI-powered, digital engagement, customer experience, no-code, automation, multi-channel, rapid deployment, scalability, machine learning, customer service.