OneDirect, founded in 2013, is a customer experience management company focused on helping Indian brands transform their customer interactions. The company operates in the customer service and support market, providing an omni-channel platform that simplifies customer support through real-time dialogue, extensive analytics, and automated workflows. OneDirect serves a diverse range of clients, including leading brands across India and the UAE, aiming to improve their customer satisfaction and engagement. The business model revolves around offering a unified solution that integrates various customer interaction channels into a single dashboard, allowing companies to manage all online conversations efficiently. OneDirect generates revenue through subscription-based services, offering different tiers of service plans to cater to the varying needs of its clients. The company has significantly reduced resolution times and improved customer satisfaction indices for its clients, making it a valuable partner in customer experience management.

Keywords: customer experience, omni-channel, real-time dialogue, analytics, automated workflows, customer support, Indian brands, subscription-based, unified solutions, engagement.