Puzzel is a leading provider of omnichannel customer service platforms designed to enhance both agent engagement and customer experience. Operating primarily in the customer service and support market, Puzzel serves a diverse range of clients, including businesses facing staff shortages and those needing to streamline customer interactions. The company's business model revolves around offering a native cloud application that integrates multiple communication channels, such as voice and digital, into a single, easy-to-use interface. This allows businesses to manage all customer interactions from one platform, improving efficiency and service quality. Puzzel generates revenue through subscription fees for its scalable and flexible infrastructure, which can be customized to meet the specific needs of each client. The platform's key features include a streamlined view of customer interactions, digital engagement solutions, and a secure, scalable infrastructure. By focusing on agent experience, Puzzel ensures that customer service teams are well-equipped to deliver exceptional service, ultimately delighting customers and fostering loyalty.

Keywords: omnichannel, customer service, agent engagement, scalable infrastructure, digital engagement, cloud application, customer interactions, subscription model, secure platform, efficiency.