Spoken.com operates in the cloud-based communication services market, primarily serving educational institutions and nonprofit organizations. The company offers video conferencing solutions designed to facilitate remote collaboration, which has become crucial during the COVID-19 pandemic. Spoken.com’s business model revolves around providing these services for free to its target clients, thereby supporting their operational needs during challenging times. The company generates revenue through premium features and services offered to other sectors and clients who require advanced functionalities. By focusing on a niche market and leveraging the increased demand for remote communication tools, Spoken.com aims to establish itself as a leader in the cloud-based communication industry.

Keywords: cloud-based, video conferencing, education, nonprofit, remote collaboration, COVID-19, communication services, premium features, niche market, operational support.