Textel is a business texting platform designed to revolutionize customer engagement through both AI and human-powered conversations. The company serves a diverse range of clients, including customer service, IT operations, sales, and marketing teams, across various industries. Textel operates in the business communication market, providing solutions that enable companies to connect with their customers via text messaging, a channel that is widely used and read by consumers.

Textel's business model revolves around offering a suite of products such as Textel Blast for mass texting campaigns and Textel Conversations for one-on-one interactions. These products are integrated with popular platforms like Salesforce, Genesys, NICE CXone, RingCentral, Meevo, SalonBiz, and Inspire by STX, ensuring seamless operations and compliance. The company generates revenue through subscription fees for its platform and additional services.

By leveraging both automated and human interactions, Textel helps businesses deepen their relationships with customers, boost revenue, and enhance team efficiency. The platform's ability to track performance and provide data-backed insights further aids businesses in making informed decisions.

Keywords: business texting, customer engagement, AI-powered, human-powered, mass texting, one-on-one conversations, compliance solutions, Salesforce integration, data-backed decisions, revenue boost.